SFG CARE
Connect to a Doctor in Seconds
Have a medical question? Simply text a doctor with the CirrusMD app.
It’s easy to get the care you need.
Texting a doctor is as easy as texting a friend.
Securely chat with a doctor about any health concern, big or small — for as long as you’d like and at no extra cost. No appointments, no wait times. Just instant access to peace of mind.
Doctors are available 24/7 and conversations don’t end until you have the answers you need.
Download the CirrusMD app and see how easy it is to connect!
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Connect from home, work, or wherever life takes you.
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Urgent Care (coughs, fevers, sore throat,, stomach pain, diarrhea, rashes, allergic reactions, animal/insect bites, sports injuries)
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Chronic Care and Prevention (diabetes, hypertension, asthma, acne, weight loss, smoking cessation)
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Women’s Health (birth control, irregular bleeding, urinary tract infections, wellness)
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Mental Health (anxiety, depression, stress, insomnia)
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Other General Health Questions
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Questions about where to receive care
Still have Questions? Check out some of our FAQs
WHAT IS SFG CARE - GOOD?
SFG Care is a combination the full package of health products starting with a text-based virtual care platform that lets you connect to a real doctor in seconds. It’s available 24/7 and at no extra cost.
Instead of waiting for a doctor’s appointment to get questions answered or wondering if you even need an appointment, use the app to get answers to medical questions as soon as you have them. Doctors are licensed to practice across the U.S., answer within seconds and can even prescribe medication when necessary – allowing you to access comprehensive care on your schedule, your budget, and your terms.
HOW DOES IT WORK?
The SFG Care experience is similar to texting. After you register, start messaging with a doctor just like you’d text a friend. You may also share images or video chat if needed. Start and stop your care conversations throughout the day and use the platform as often as you’d like.
WHEN SHOULD I USE SFG CARE - GOOD?
Use SFG CARE when you:
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Feel sick, but it’s not an emergency*
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Have a minor injury
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Have general medical questions
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Want to refill a prescription (controlled substances, non-therapeutic and certain other drugs may not be available)
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Are not sure where to go to receive care
Examples of conditions to chat about:
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Coughs, fevers, sore throat
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Earaches, stomach pain, diarrhea
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Rashes, allergic reactions, animal/insect bites
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Back/abdominal pain
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Sports injuries, burns, heat-related illness
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Urinary tract infections
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General or more serious health questions
*Remember, if you’re having a life-threatening emergency, dial 911.
WHERE AND WHEN IS SFG CARE AVAILABLE?
SFG CARE is accessible from anywhere you can access the Internet, 24 hours a day, 7 days a week.
To get the best care experience, download the app from the link above in the App Store for iOS mobile devices or Google Play store for Android devices.
HOW DO I REGISTER FOR SFG CARE?
After downloading the app or clicking “Register” on the web page, you’ll be directed to a form to register. You’ll need your name, date of birth, zip code and an email address to register for SFG CARE. After you successfully complete your information, you’ll receive an email with instructions about how to finish setting up your account (if you don’t see this in your inbox, check your spam folder). Once your account setup is complete, you can login and begin chatting with a doctor immediately.
If you have questions about how to sign up or use the chat bubble at the bottom of your registration screen to talk to a customer support representative.
WHAT TECHNOLOGY DO I NEED TO USE SFG CARE?
From a mobile device:
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An iOS device (iPhone 5S/iPad 5th Generation or newer) with the latest operating system (iOS 13+) and the iOS app installed.
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An Android device with at least Nougat 7.0+ and the app installed.
From a computer:
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Desktop or laptop computer (ideally less than 3 years old)
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PC operating system: Windows 7+; or Apple operating system: OS X 10.6+
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Desktop web browser: preferably Google Chrome, Safari, or Firefox
DO DOCTORS HAVE ACCESS TO MY HEALTH INFORMATION?
When you register for SFG CARE, you’ll have the option to fill out your basic medical history, just like you would for a regular office visit. The doctors with whom you chat will have access to this information.
WHO ARE THE SFG CARE PROVIDERS?
SFG CARE providers are board-certified and credentialed physicians who are licensed to practice across the U.S. These doctors are part of CMDPN, LLC.
IS THE APP SECURE?
Yes. The App uses technology which complies with the Health Insurance Portability and Accountability Act (HIPAA) and has been certified for security by the Health Information Trust Alliance (HITRUST).
WHAT LANGUAGES ARE ACCOMMODATED ON CIRRUSMD?
SFG CARE is primarily offered in English. After you start a chat, your doctor can arrange interpretation services for Spanish and other languages as needed.
*You should always call 9-1-1 for medical emergencies. A medical emergency is an event that you reasonably believe threatens you or someone else’s life or limb in such a manner that immediate medical care is needed to prevent death or serious impairment of health.
