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It’s no secret that the customer experience in the insurance industry could use some improvement. In fact, a recent study by J.D. Power found that it’s one of the industries with the lowest satisfaction ratings from customers. There are a lot of reasons for this, but one big issue is that insurers often make it difficult for customers to get what they need.

The COVID pandemic has reduced customer service in the insurance industry

The COVID pandemic has reduced customer service in the insurance industry. The frequency of claims and payouts have increased, meaning that agents are spending less time with customers to process these transactions. In addition, many people don’t know how to file a claim for their insurance policy because they can’t find the information on their company website or app.

This is due to a number of factors, including staff shortages and increased demand

The customer experience is one of the most important factors in determining whether or not a person will buy from you. It’s also known as the “last mile,” and it can make or break your business. In order to provide a good customer experience, there are many things that need to be done well, including having enough staff on hand for all incoming calls; providing accurate information about policies and procedures; being able to answer questions quickly and efficiently; etc.

Insurers need to do more to improve the customer experience, especially now that things are starting to return to normal

The COVID pandemic has had a significant impact on the customer service industry. With so many people out of work, and so much upheaval going on, insurers have had to reduce their staff in order to stay afloat. This has led to long wait times, missed calls, and general dissatisfaction among customers.

Now that things are starting to return to normal, insurers need to do more than ever before to improve the customer experience. This means hiring back lost staff, ensuring that all calls are answered promptly, and making sure that customers feel valued and appreciated.

If insurers don’t take these measures soon, they will start losing business to their competitors.

The global pandemic has forced businesses to change the way they operate. For insurance companies, this means providing more customer service than ever before.

During the COVID-19 pandemic, customers have been inundated with calls and emails from insurers seeking to understand their needs and offer assistance. However, many customers have found that their insurer’s customer service is not up to par. In fact, a recent study by J.D Power found that only 31% of customers are satisfied with their insurer’s response to the pandemic.

If you are looking to have unmatched customer service and the most affordable healthcare access on the market, then give us a call or schedule an appointment today – we’re here for you.

Thank you for taking the time with me to learn more about healthcare available for you and your and loved ones – including your pets.


Robert Steele, CLU, ChFC

For more information on Steele Financial Group community, health, life, dental, vision, and disability insurance products, please contact us and we’ll be happy to help in any way we can!  Call or email us now for more information!




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