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Insurance Industry Customer Service Experience

Insurance Industry Customer Service Experience

In the current environment, insurers can’t take their customer experience for granted—it’s now a key differentiator in the market. Insurers must focus on retention and loyalty to differentiate themselves in what is becoming an increasingly commoditized industry.

Understanding Special Enrollment Period Shopping For Health Insurance

Understanding Special Enrollment Period Shopping For Health Insurance

If you need health insurance in a hurry, now could be a great time to get it. Several federal regulations relating to health insurance and Medicare have created multiple special enrollment periods (SEPs) that can allow you to get coverage outside of normal enrollment windows.

Are you texting with etiquette? What are your work text boundaries?

Are you texting with etiquette? What are your work text boundaries?

Since the pandemic, social media apps and the breakdown of work-life boundaries have proliferated.

There are tons of opinions all over the board and most just seem like they have been developed on a whim. Let’s look into real live etiquette and how it can apply to texting in 2022.

Texting has become our default mode of communication, especially among Gen X’ers and younger. What may once have been a letter, voice mail, phone call or email now often arrives in a text — and that collapse of contexts makes it tough to know which rules to follow.

Customer Experience Needs an Upgrade in Insurance

Customer Experience Needs an Upgrade in Insurance

Steele Financial Group Customer Service – If you are looking to have unmatched customer service and the most affordable healthcare access on the market, then give us a call or schedule an appointment today – we’re here for you.

Take the Insurance Journal Young Insurance Agents Opinion Survey

Take the Insurance Journal Young Insurance Agents Opinion Survey

Insurance Journal is searching for young insurance agents to participate in this year’s Young Insurance Agents Opinion Survey. Tell us what you think about the insurance industry, the agency you work in, and what young agents want in an insurance career. The results...

$33 Million Self-Insure Healthcare Plans Admin Fraud Case

$33 Million Self-Insure Healthcare Plans Admin Fraud Case

According to information from complaints, court proceedings and documentation, EBS offered third party healthcare claims administration (TPA) services to clients that chose to self-insure their employee healthcare plans. From 2015 to 2019, EBS administered the...

Additional Data Corroborates Excess Deaths Among Millennials

Additional Data Corroborates Excess Deaths Among Millennials

Since Feb. 1, 2020, the Centers for Disease Control and Prevention estimate there have been 942,431 excess deaths in the U.S. OneAmerica, an Indiana insurance company executive estimated that death rates are currently up 40% over what they were pre-pandemic. Now The...

Top 5 Ways the Affordable Care Act Damaged the Insurance Industry

Top 5 Ways the Affordable Care Act Damaged the Insurance Industry

The Affordable Care Act was intended to help people but we have now all found out that there are many ways that it made things more difficult and expensive for people in need across the country. Here are the top five difficulties we have found. How about you? The...

The New Gold is Data

The New Gold is Data

In today’s information-driven economy, data is extremely valuable to nearly every industry and profession, and risk management is no exception. Companies that use data properly can apply it to improve operations and use resources more efficiently.

How the insurance industry has changed because of the pandemic

How the insurance industry has changed because of the pandemic

Initially, auto claims were way down in frequency due to the lockdowns, but up in severity by 20% costing the carriers more per incident. The rise in deaths for the working age has put life insurance companies on alert and premiums have increased. Workman’s comp has...