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Insurance Industry Customer Service Experience

Insurance Industry Customer Service Experience

Since the pandemic, people are rethinking how they spend their time, who they spend it with and what companies they do business with—including their insurance companies. If customer service interactions are not smooth and easy, they will quickly move on. Customer...
Customer Experience Needs an Upgrade in Insurance

Customer Experience Needs an Upgrade in Insurance

It’s no secret that the customer experience in the insurance industry could use some improvement. In fact, a recent study by J.D. Power found that it’s one of the industries with the lowest satisfaction ratings from customers. There are a lot of reasons...